Retail Operations Specialist
5 days ago
As a Retail Operations Specialist at Food Lion, you will play a vital role in maintaining the highest standards of customer service within the Center Store Department. With your excellent interpersonal and organizational skills, you will ensure that our customers receive a fast, friendly, and accurate shopping experience. Your ability to learn multiple tasks and technical requirements of the job will enable you to make a significant impact on our sales and minimize shrink through proper utilization of standard practices.
Key Responsibilities
• Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service
• Courteous and helpful to other associates, ensuring a positive work environment
• Clean shelves and shelf tag moldings with damp cloth, as needed, when stocking merchandise
• Maintain shelf allocations by stocking from tag to tag, optimizing inventory levels
• Place only saleable merchandise on the shelves, adhering to company policies and guidelines
• Ensure that ordering, receiving, preparation, conditioning, and displaying of merchandise are done in accordance with established procedures
• Understand and use company tools such as ACIS and CAO to optimize inventory management
• Maintain a complete understanding of and adherence to company guidelines, policies, and standard practice
• Understand and follow Food Safety and Workplace Safety guidelines and procedures, prioritizing associate and customer safety
• Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty
• Ensure compliance with local, state, and federal regulations, staying up-to-date on relevant laws and regulations
• Wear the Food Lion uniform, complete with name badge, when on duty, presenting a neat and clean appearance while adhering to the Food Lion dress code
• Successfully complete Computer-Based Training (CBT), Training Packet, and Training Aid courses, demonstrating a commitment to ongoing learning and development
• Perform all other duties as assigned, embracing a flexible and adaptable approach to work
Requirements
• High school graduate or equivalent preferred, with a strong foundation in mathematics and communication skills
• Excellent interpersonal, organizational, communication, and customer service skills, with the ability to work effectively in a fast-paced environment
• Ability and willingness to learn multiple tasks and technical requirements of the job, with a focus on continuous improvement and professional growth
• Ability to use technical information to solve problems, think critically, and make informed decisions
• Must meet minimum age requirements to perform specific job functions, with a focus on safety and regulatory compliance
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations, ensuring a safe and healthy work environment for all employees
• Estimated Salary: $40,000 - $60,000 per annum, based on location and experience, with opportunities for advancement and career growth.
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