Customer Service Specialist
1 week ago
Food Lion is seeking a skilled Customer Service Specialist to join our team in Retail Operations. As a key member of our front-end team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our valued customers.
About the RoleThe Customer Service Specialist will be responsible for:
- Providing fast, easy, flexible, and friendly service to customers through the achievement of Food Lion customer service standards;
- Greeting each customer and using their name whenever possible;
- Unloading customers' groceries from cart to belt and unloading items for ease of bagging such as grouping cold items together;
- Checking the bottom of every cart and under all baby seats for items before completing an order;
- Following correct bagging procedures for the correct use of bags by type;
- Scanning customers' orders and handling payment transactions per standard practice;
- Avoiding personal conversations with other associates when customers are present;
- FOLLOWING PROCEDURES IN HANDLING CASH, CHECKS, COUPONS, GIFT CARDS, PARTNER CARDS, FOOD STAMPS, AND WIC VOUCHERS;
- Making every attempt to maintain accurate cash control;
- Following procedures and performing overrides;
- Identifying customers needing assistance and offering to take the customer's order to their car including Food Lion To-Go orders (if applicable);
- Maintaining alertness and calling for assistance when needed to service customers per service standards;
- Checking prices quickly and accurately;
- Being courteous and helpful to other associates;
- Weaning the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code;
- Retrieving shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice;
- Ensuring work station and front-end area (if applicable) of the store has a neat and clean presentation;
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