Customer Service Specialist

1 week ago


Geneva, New York, United States Food Lion Full time

Food Lion is seeking a skilled Customer Service Specialist to join our team in Retail Operations. As a key member of our front-end team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our valued customers.

About the Role

The Customer Service Specialist will be responsible for:

  • Providing fast, easy, flexible, and friendly service to customers through the achievement of Food Lion customer service standards;
  • Greeting each customer and using their name whenever possible;
  • Unloading customers' groceries from cart to belt and unloading items for ease of bagging such as grouping cold items together;
  • Checking the bottom of every cart and under all baby seats for items before completing an order;
  • Following correct bagging procedures for the correct use of bags by type;
  • Scanning customers' orders and handling payment transactions per standard practice;
  • Avoiding personal conversations with other associates when customers are present;
  • FOLLOWING PROCEDURES IN HANDLING CASH, CHECKS, COUPONS, GIFT CARDS, PARTNER CARDS, FOOD STAMPS, AND WIC VOUCHERS;
  • Making every attempt to maintain accurate cash control;
  • Following procedures and performing overrides;
  • Identifying customers needing assistance and offering to take the customer's order to their car including Food Lion To-Go orders (if applicable);
  • Maintaining alertness and calling for assistance when needed to service customers per service standards;
  • Checking prices quickly and accurately;
  • Being courteous and helpful to other associates;
  • Weaning the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code;
  • Retrieving shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice;
  • Ensuring work station and front-end area (if applicable) of the store has a neat and clean presentation;


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