IT Support Specialist

6 days ago


Parkville, Maryland, United States Red Knight Solutions, LLC Full time

At Red Knight Solutions, LLC, we're seeking a skilled Field Specialist to join our Infrastructure Delivery team. As a Field Specialist, you'll be responsible for providing hardware-focused break fix services and solutions to our clients. This role requires the ability to perform basic and moderately complex troubleshooting and repair activities, as well as communicate effectively with clients.

Key Responsibilities:

  • Providing customer break fix support for designated equipment
  • Communicating clearly in written and verbal form
  • Possessing excellent customer service skills
  • Accepting and delivering all service calls assigned
  • Completing all administrative tasks associated with each call
  • Responsible for control and return of assets and inventory

Requirements:

  • Typically requires technical school certification or equivalent and 1-2 years of relevant experience
  • Ability to drive yourself to client locations
  • Ability to lift and or move various computer equipment up to 50 lbs.
  • Valid driver's license
  • Reliable transportation with valid registration and adequate insurance
  • Must own a basic repair tool kit

We offer a competitive compensation package, including $40 per call and $5 per call per diem. If you're a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.


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