Customer Service Representative

1 month ago


Cedar Hill, Tennessee, United States Servpro Industries, LLC Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our Servpro National Call Center team as a Customer Service Representative. In this role, you will be responsible for identifying, capturing, and delivering revenue-generating opportunities to connect customers with qualified Servpro Franchisees throughout the nation.

Key Responsibilities
  • Actively support efforts to simplify and enhance the Franchise/customer experience.
  • Manage inbound and outbound phone calls based on established statistical performance goals.
  • Timely and accurately capture referrals for job leads received via telephone and electronically.
  • Promote customer service throughout the Servpro System and insurance community.
  • Assist the Incident Alert Center by monitoring multiple alert sources and researching and dispatching commercial chase lead opportunities.
Requirements
  • Ability to read, write, and speak the English language to communicate with employees, customers, and suppliers.
  • At least one year of customer service experience, Call Center experience preferred.
  • Possess polite and confident, excellent customer service skills, including listening and questioning.
  • Ability to work in a fast-paced, team-oriented office environment.
About Servpro

For over 50 years, Servpro has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,000+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share in common, and the collaborative spirit we bring to the work we pursue together.



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