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Vice President of Community Operations

4 weeks ago

Scottsdale, Arizona, United States CCMC Full time
Job Title: Vice President, Community Operations

We are seeking an experienced and dynamic Vice President of Community Operations to join our team at CCMC. As a key member of our leadership team, you will be responsible for providing community management operational expertise and oversight to ensure the delivery of our contractual obligations and service promise.

Key Responsibilities:

  • Lead a team of community managers to ensure operational integrity and excellence is achieved
  • Review routine management deliverables to ensure standards and timelines are met
  • Facilitate operational readiness by ensuring site team is completing contractual requirements on a routine basis pursuant to CCMC's standard operating procedures
  • Build a flexible, responsive, well-respected team with a high sense of urgency and passionate focus on client needs
  • Communicate and disseminate information within your team to ensure priorities are aligned and satisfactory progress toward CCMC's vision is made
  • Lead appropriate meetings and provide research and reports as required
  • Track key metrics and service level targets to ensure service promise deliverables are fulfilled, and client needs are met
  • Exhibit a proactive approach to community management, anticipating future client needs and sharing best practices
  • Participate in community meetings and events as needed to ensure high visibility with the client
  • Nurtures client relationships to ensure client satisfaction, retention, and open lines of communication
  • Prevent and resolve conflicts in a win/win timely and professional manner for all stakeholders
  • Responsible for action plans relative to retention efforts of at-risk clients, including stepping in as acting community manager
  • Participate in the community transition process and support existing client RFPs.
  • Evaluate the impact of federal and state regulatory and legislative actions and effectively train the site teams and clients
  • Update job knowledge by remaining aware of new regulations, participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations
  • Performs other related duties as assigned

Requirements:

  • Five years of experience as a community manager
  • Three years of experience in large-scale community management
  • Experience in a similar leadership/executive role (highly preferred)
  • Bachelor's degree or equivalent industry experience
  • Master's degree in business or related field (highly preferred)
  • Appropriate state license and industry designations
  • CAI PCAM designation (highly preferred)
  • CAM license required upon hire in Florida and Georgia (within 90 days of hire in all other states)
  • Effective communication skills
  • Sound understanding of financial processes, budgeting, and financial statements
  • Exceptional computer literacy
  • The ability to travel is required

Physical Requirements:

  • Mobility: Ability to walk the grounds long distances in various weather conditions.
  • Lifting and Carrying: Occasionally lifting and carrying supplies or equipment up to 25 pounds.
  • Extended Sitting or Standing: Capability to sit or stand for extended periods during meetings or events.
  • Manual Dexterity: Skills in using technology, including computers and mobile devices.
  • Driving: Ability to operate vehicle to perform certain job functions. (Please note: We will request and review an MVR at the time of hire and on a periodic basis thereafter to ensure that employees maintain a satisfactory driving status.)

What We Offer:

  • Comprehensive benefits package including medical, dental, vision, and life insurance
  • Wellness program
  • Flexible Spending Accounts
  • Company-matching 401k contributions
  • Paid vacation, holiday, and volunteer time
  • Company-paid Short-term Disability
  • Optional Long-term Disability
  • Employee assistance program
  • Optional Pet Insurance
  • Professional education assistance
  • Perhaps most importantly, a service-oriented team who is dedicated to your success