Store Protection Specialist
3 weeks ago
As a Store Protection Specialist at Ross Stores, you will play a vital role in maintaining a safe and secure environment for our customers and associates. You will provide a visible presence at store entrances and exits, mitigating theft and fraud, and ensuring compliance with loss prevention directives.
Key Responsibilities:
- Monitor store entrances and exits for potential safety issues and take corrective action as needed.
- Provide excellent customer service by greeting customers, answering questions, and resolving issues in a friendly and courteous manner.
- Work closely with store leadership to ensure compliance with loss prevention directives and minimize operational shortage.
- Develop and maintain relationships with internal and external partners to support loss prevention initiatives.
- Perform other duties as assigned to support the success of the store.
Requirements:
- High school education or equivalent required; AA degree preferred.
- One year retail supervisor experience or similar training preferred.
- One year loss prevention/security training preferred.
- Active Security Guard License preferred.
- Ability to work effectively in a fast-paced environment.
- Strong communication skills.
- Demonstrated ability to build and maintain relationships with the store team.
- Excellent customer service skills.
- Proven ability to effectively resolve conflict.
Physical Requirements:
- Consistent timeliness and regular attendance.
- Ability to spend up to 100% of working time standing, walking, and moving around the store.
- Must be able to raise or lower objects more than 25 lbs., from one level to another (includes upward pulling).
- Must be able to regularly bend, stoop, or crouch (frequency and duration will vary per daily business need).
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