Store Protection Specialist

3 weeks ago


Wilmington, Delaware, United States Ross Stores Full time
Job Summary:

As a Store Protection Specialist at Ross Stores, you will play a vital role in maintaining a safe and secure environment for our customers and associates. You will provide a visible presence at store entrances and exits, mitigating theft and fraud, and ensuring compliance with loss prevention directives.

Key Responsibilities:
  • Monitor store entrances and exits for potential safety issues and take corrective action as needed.
  • Provide excellent customer service by greeting customers, answering questions, and resolving issues in a friendly and courteous manner.
  • Work closely with store leadership to ensure compliance with loss prevention directives and minimize operational shortage.
  • Develop and maintain relationships with internal and external partners to support loss prevention initiatives.
  • Perform other duties as assigned to support the success of the store.

Requirements:
  • High school education or equivalent required; AA degree preferred.
  • One year retail supervisor experience or similar training preferred.
  • One year loss prevention/security training preferred.
  • Active Security Guard License preferred.
  • Ability to work effectively in a fast-paced environment.
  • Strong communication skills.
  • Demonstrated ability to build and maintain relationships with the store team.
  • Excellent customer service skills.
  • Proven ability to effectively resolve conflict.

Physical Requirements:
  • Consistent timeliness and regular attendance.
  • Ability to spend up to 100% of working time standing, walking, and moving around the store.
  • Must be able to raise or lower objects more than 25 lbs., from one level to another (includes upward pulling).
  • Must be able to regularly bend, stoop, or crouch (frequency and duration will vary per daily business need).


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