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Emergency Management Claims Coordinator

2 months ago

Santa Fe, New Mexico, United States AC Disaster Consulting Full time
Job Overview

AC Disaster Consulting is a prominent consulting firm dedicated to delivering comprehensive emergency management solutions, encompassing planning, preparedness, response, recovery, and mitigation services for both public and private sectors during and after natural disasters or catastrophic events.

Our commitment is to provide empathetic consulting services to local, state, federal, and industry clients engaged in disaster response, recovery, and preparedness. We strive to deliver services that are timely, targeted, and budget-conscious, aligned with the evolving threats and challenges our nation faces.

Position Details:

  • Job Title: Emergency Management Claims Coordinator
  • Employment Type: Full-Time
  • Job Nature: Temporary
  • Compensation: $45-50/hour based on experience
  • Benefits: Limited to legal requirements
  • Work Location: On-site

Key Responsibilities:

Accommodations will be provided to enable individuals with disabilities to perform essential functions:

  • Identify, analyze, and resolve challenges in claims processing, proposing effective solutions.
  • Oversee third-party claims processing procedures, collecting and analyzing data to recommend corrective actions.
  • Collaborate with subject matter experts and technical staff to gather information for developing actionable plans.
  • Facilitate claims processing by negotiating with contract claims processors and their supervisors.
  • Possess strong interpersonal skills, effectively communicating with individuals across various levels of expertise.
  • Perform additional duties as assigned.

Work Environment and Physical Requirements:

  • Flexibility to work varied hours, including evenings and weekends.
  • Ability to work on-site with clients at designated facilities.
  • Extended periods of computer use and on-site presence.
  • Capability to sit or stand for prolonged durations.
  • Occasional lifting, carrying, bending, stooping, and reaching may be required.
  • Mobility around office and client locations is necessary.
  • Must be prepared to support emergency management activities, including weekend and holiday work.
  • Travel to client sites or for emergency deployments as directed by leadership.

Qualifications:

Essential Skills, Education, and Experience:

  • High school diploma is mandatory.
  • Minimum of 5 years of customer service experience.
  • 3-5 years as a program analyst or claims processor for disaster survivors.
  • 3+ years in insurance and claims processing.
  • Demonstrated emotional intelligence, problem-solving skills, and effective communication.
  • Experience in developing actionable plans and recommending corrective measures.
  • Strong business acumen.
  • Proficiency in Excel and other Office 365 applications.
  • Process-oriented with excellent time management skills.
  • Team player with strong verbal and written communication abilities.
  • High integrity with the capacity to handle confidential information.

Preferred Skills, Education, and Experience:

  • Experience in emergency management, public safety, or related fields is advantageous.
  • 3-5+ years in FEMA Public Assistance Programs.
  • 5+ years as a case manager or program analyst.
  • 5+ years of experience in insurance claims.
  • Bachelor's degree in a relevant field is preferred, with at least three years of experience in emergency management or a related discipline.

Benefits:

Not eligible for benefits except as mandated by law.

AC Disaster Consulting is an Equal Opportunity Employer committed to fostering a diverse workforce and maintaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. AC Disaster Consulting does not tolerate discrimination or harassment based on any protected characteristic.