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IT Support Technician

2 months ago

New Orleans, Louisiana, United States gbc engineers Full time
Job Overview

The IT Support Technician at gbc engineers will engage regularly with internal stakeholders and collaborate closely with various team members across the organization.

Key Responsibilities
In this position, you will have the opportunity to:

  • Serve as the first point of contact for users experiencing hardware, software, and application issues.
  • Oversee the setup and deployment of new PCs for users.
  • Create and manage user accounts in Active Directory and Exchange.
  • Troubleshoot and resolve issues related to office printers and copiers.
  • Address and rectify small office and workstation network problems.
  • Resolve scanning issues, including FTP and scan-to-email functionalities.
  • Diagnose browser-related issues, specifically with Chrome and Internet Explorer.
  • Identify and troubleshoot desktop hardware issues.
  • Demonstrate a strong commitment to staying informed about the latest technology trends to effectively resolve common challenges.
  • Assist in the development of user-friendly documentation.
  • Utilize exceptional customer service skills to enhance user experience.
  • Set up new team members with necessary system access.
  • Provide accurate and timely resolutions for computer and phone-related issues.
  • Deliver technical assistance and basic training to users of computer and phone systems.
  • Support users with computer hardware and software inquiries, including printing, MS Office, email, and operating systems.
  • Conduct basic network troubleshooting to identify and resolve common network issues.
  • Respond to user inquiries regarding network resource access.
  • Maintain communication with internal teams throughout the problem resolution process.
  • Assist in inventory management to ensure all equipment is accounted for.
  • Exercise judgment to escalate issues when necessary.
  • Perform additional duties as assigned.

Qualifications
On your first day, we expect you to have:

  • A minimum of 1 year of experience in computer networks and systems maintenance.
  • Proficiency in Microsoft Office and the O365 Platform.
  • Experience with Helpdesk ticketing systems.
  • Familiarity with remote support applications.
  • Support experience with Windows and Office Suite.
  • Active Directory administration experience, including user management.
  • An understanding of Windows security permissions and maintenance techniques.
  • Excellent written and verbal communication skills.
  • A fully functional and up-to-date computer for performing job duties.
  • A willingness to install next-generation endpoint protection software.
  • A readiness to use timekeeping software while working.
  • U.S. citizenship.

Preferred Skills
What distinguishes top candidates are:

  • Experience with scripting and automation.
  • Proficiency in PowerShell.