Customer Service Representative

1 month ago


Sharon Center, United States Flambeau Full time
Customer Service Support Role

The Customer Service Support position at Flambeau is a key role in providing exceptional support to our customers in the Fluids Division and the Customer Service Team. This position is responsible for maintaining and enhancing existing business relationships and obtaining new business opportunities.

Key Responsibilities:
  • Assist customers, customer service team members, and sales representatives with inquiries and problems related to order coordination, product availability, returns, and other issues.
  • Process orders accurately, efficiently, and expeditiously.
  • Attend daily plant schedule meetings and update the customer service team on ongoing or upcoming issues with order fulfillment.
  • Assist with resolving credit and return issues, including issuing return authorizations.
  • Review credit reports daily and follow up with the credit department as necessary to inform customer service and sales managers of order delays due to credit issues.
  • Gather documentation and create credit requests.
  • Review daily late backlog with the plant and provide updates to customer service and sales.
  • Assist with data entry projects as needed.
  • Provide coverage for the customer service team as needed.
Requirements:
  • High school education with some college or a minimum of two years' experience in a customer service environment.
  • Strong PC skills in Microsoft Office, including MS Word, Excel, PowerPoint, Outlook, and Internet applications.
  • Proficient in written and oral communications.
Experience and Skills:
  • Minimum two years of customer service experience, preferably in a manufacturing setting.
  • Strong PC skills in Microsoft Office and Excel.
  • Excellent customer relations skills.
Work Environment:

This is a largely sedentary role that requires the use of typical office equipment, such as a computer, copy machine, laptop, and cell phone. May require lifting up to 40 pounds occasionally. Most work is completed in a corporate office environment.



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