Customer Service Representative

4 weeks ago


Sharon, Massachusetts, United States Sharon & Crescent United Credit Union Full time
Job Summary

We are seeking a highly skilled and motivated Contact Center Representative to join our team at Sharon & Crescent United Credit Union. As a key member of our contact center, you will be responsible for providing exceptional customer service and support to our members.

Key Responsibilities
  • Customer Service: Respond to member inquiries and resolve issues in a timely and professional manner.
  • Product Knowledge: Maintain a working knowledge of all credit union products and services, including deposit and loan products.
  • Relationship Building: Build and maintain strong relationships with members, identifying their financial needs and making appropriate referrals.
  • Transaction Processing: Perform routine transactions, such as account opening and loan applications, accurately and efficiently.
  • Issue Resolution: Resolve member issues and concerns in a professional and courteous manner.
Requirements
  • Education: High School Diploma or equivalent, plus specialized coursework or 2-4 years of related experience.
  • Skills: Strong communication and problem-solving skills, with the ability to work in a fast-paced environment.
  • Experience: 2-4 years of experience in a customer service or contact center role, with a strong understanding of financial products and services.
What We Offer

We offer a competitive salary of $26.78 per hour, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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