Customer Service Representative

4 weeks ago


Grosse Pointe, Michigan, United States Pam Mowatt - State Farm Agent Full time
Job Overview

As a Customer Service Representative on the State Farm Agent Team, you will play a vital role in building and maintaining strong customer relationships. This position is ideal for individuals who enjoy working with the public and are passionate about providing exceptional customer service.

Key Responsibilities
  • Establish and maintain customer relationships through regular follow-ups and communication.
  • Use a customer-centric approach to educate customers about insurance options and develop leads.
  • Market appropriate products and services to meet customer needs.
Benefits
  • Hourly pay plus commission/bonus
  • Paid time off (vacation and personal/sick days)
  • Simple IRA
  • License reimbursement
  • Growth potential/Opportunity for advancement within the agency
Requirements
  • Excellent communication skills - written, verbal, and listening
  • People-oriented with a focus on customer satisfaction
  • Detail-oriented with a proactive approach to problem-solving
  • Able to learn computer functions and work in a team environment

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.



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