Site Operations Manager

1 week ago


Étreux, Hauts-de-France, United States Avantor Full time
Overview
At Avantor, we're passionate about advancing life-changing science. Our team of experts works tirelessly to bring innovative solutions to the biopharma, pharmaceutical, and high-tech industries. As a Site Operations Manager, you'll be part of this dynamic team, driving success in our customer-facing operations.

About the Role
This exciting opportunity is based in Cambridge, MA, where you'll oversee the day-to-day management of the Avantor Services team on our customer site. Your key responsibilities will include ensuring health and safety requirements are met, training and compliance, and line management of the Avantor staff to deliver a high-quality service to our customers. You'll work closely with other suppliers, senior stakeholders, and the science community to maintain continuity of contracted services by measuring Key Performance Indicators (KPIs) and adhering to Service Level Agreements (SLAs).

About You
We're looking for an experienced professional with 4 years of experience in customer services, purchasing, or account management. Previous experience managing associates is essential. Your proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint, is required. Spill containment, IATA, DOT, IMDG, and Hazwoper training is a plus. A valid driver's license and ability to pass background checks are necessary. Excellent communication and leadership skills, along with a strong focus on quality and safety, are crucial for success in this role.

Benefits
As a valued member of our team, you'll enjoy a range of benefits, including comprehensive medical, dental, and vision coverage, paid time off, and 401(k) matching. You'll also have access to flexible spending accounts, commuter benefits, and tuition assistance. Avantor's commitment to diversity, equity, and inclusion ensures that every employee feels valued and supported in their career journey.

Salary Information
The estimated salary for this role is between $85,000 - $120,000 per year, depending on your level of experience and qualifications.

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