Senior Client Solutions Specialist

1 week ago


Green Bay, Wisconsin, United States U.S. Venture Full time
Job Summary

U.S. Venture is seeking a highly skilled Client Solutions Specialist to join our team. In this role, you will be responsible for leading and supporting new client implementations, deep selling implementations, system transitions, and day-to-day operations. You will leverage your transportation and supply chain knowledge and technical skills to drive business growth and customer satisfaction.

Key Responsibilities
  • Lead implementation of clients across all Breakthrough products within the FELIX platform, including Fuel Recovery, Capac-ID, Network Intelligence, and CleanMile.
  • Manage and support day-to-day technical operations and system configurations.
  • Project Management & Execution: Set, manage, and execute an implementation project plan as well as build and maintain relationships with project team members, internal and external.
  • Design and implement system configurations within our platform, ensuring that client-specific settings and integrations are precisely executed.
  • Develop and execute comprehensive testing plans for client implementation projects and internal platform enhancements.
  • Guide clients through the implementation process, ensuring that their first experience as a client, with Breakthrough, exemplifies distinguished value and service.
  • Attend and contribute to all internal and external meetings, providing both technical and business leadership throughout the project lifecycle.
Requirements
  • Bachelor's degree or equivalent experience in both Information Technology and Transportation/Logistics.
  • 4+ years of experience in Information Technology.
  • 4+ years of experience in Transportation & Logistics.
  • 4+ years of customer-facing experience.
  • Prior experience in Cloud technologies is a plus.
  • Prior experience in B2B and EDI integrations is a plus.
  • Prior experience with SQL and Linux is a plus.
  • Strong analytical and problem-solving skills.
  • Ability to develop and maintain positive working relationships throughout the organization, as well as with our clients.
  • Excellent communicator, written and verbal.
  • Persistent, active listening skills.
  • Self-motivated/self-starter with a natural curiosity.
  • Strong interpersonal and organizational skills.
  • Proven ability to handle multiple projects at once.
  • Proven ability to handle complexity (both technical and organizational).


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