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Front Office Operations Manager

2 months ago

Anchorage, Alaska, United States Remington Full time
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At Remington, we are seeking a highly skilled and experienced Front Office Supervisor to join our team at the Sheraton Anchorage Hotel Spa. As a key member of our front office team, you will be responsible for ensuring the smooth operation of our front desk, including managing staff, handling guest requests, and maintaining accurate records.

Key Responsibilities
  • Lead and motivate a team of front office staff to deliver exceptional guest service and ensure a seamless check-in and check-out experience.
  • Manage the front office operations, including scheduling, training, and performance evaluations.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless communication and service delivery.
  • Monitor and analyze front office performance metrics to identify areas for improvement.
Requirements
  • 3+ years of experience in a front office or hospitality management role.
  • Proven track record of delivering exceptional guest service and leading high-performing teams.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • High school diploma or equivalent required; bachelor's degree preferred.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

If you are a motivated and results-driven individual with a passion for delivering exceptional guest service, we encourage you to apply for this exciting opportunity to join our team at the Sheraton Anchorage Hotel Spa.

How to Apply

Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you