Customer Service Representative, Kennedy Space Center

4 weeks ago


Merritt Island, Florida, United States Delaware North Full time

Delaware North Parks and Resorts is seeking a skilled Call Center Representative to join our team at the Kennedy Space Center Visitor Complex in Merritt Island, Florida. As a Call Center Representative, you will be responsible for handling booking inquiries and sales for individual and group tickets, including our vacation packages, over the phone, email, and in-person.

Key Responsibilities:

  • Handle booking inquiries and sales for individual and group tickets, including our vacation packages, over the phone, email, and in-person.
  • Learn to sell the attractions and products on offer at the Kennedy Space Center Visitor Complex.
  • Respond to a high number of phone calls to assist our guests with any requests or queries they may have.
  • Work with other departments to schedule special programs and events when required.
  • Produce frequent reports on the call center KPI, revenue, and sales data to the appropriate managers.
  • Participate in the personal and team sales targets and goals.

Requirements:

  • Previous experience in a call center is preferred.
  • Strong ability to multi-task.
  • Effective communication skills required when communicating with co-workers or guests via email, on the phone, or in-person.
  • High School Diploma required.

Perks:

  • Discounted meals.
  • Wellness rewards programs.
  • 4-week on-the-job training program.
  • Up to 12 complimentary tickets and 4 parking passes per year to share with friends and family.
  • 5 visits per year with up to 3 guests for visits at discounted rates to other popular Florida attractions.

About Delaware North:

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.



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