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Patient Access Representative
2 months ago
The Patient Access Representative is a vital member of the Trinity Health team, responsible for ensuring seamless patient registration and admission processes in the Emergency Department at Mercy Medical Center.
Key Responsibilities- Verify patient insurance requirements and benefits, ensuring accurate and timely processing.
- Collect upfront payments, co-pays, and deductibles, maintaining a high level of customer satisfaction.
- Accurately input demographic, financial, and advanced directive information into the Electronic Medical Record (EMR) system.
- Conduct thorough interviews with patients to obtain necessary information, identifying authorized parties and ensuring compliance with hospital policies.
- Explain hospital regulations, patient rights, and health care proxy information to patients and their families.
- High school diploma or equivalent, with a preference for college education.
- Strong medical terminology skills and experience in medical office, hospital, or physician billing settings.
- 32 hours per week, with a rotating evening schedule including every other weekend in the ED.
- Initial training requires 2 weeks of Monday-to-Friday day shifts.
- Additional EPIC training will be required, including daytime hours and some time in Connecticut.
- Competitive benefits and health insurance coverage, effective from the first day of employment.
Mercy Medical Center is a leading provider of healthcare services in Western Massachusetts, with a strong commitment to diversity, equity, and inclusion. As a member of the Trinity Health team, you will be part of a dynamic and inclusive workforce that values diversity and promotes accessible and equitable care for all patients.
