Hotel Operations Assistant
2 weeks ago
Job Summary: We are seeking a detail-oriented and customer-focused individual to join our team as a Night Auditor at Bosselman Motels, Inc.
">About the Role: As a Night Auditor, you will be responsible for welcoming and handling all guest transactions in a quick, accurate, and pleasant manner. This includes registering guests, collecting payments, taking reservations, answering phones, and maintaining the work area.
Key Responsibilities:
- Ensure uniform and personal appearance is clean, professional, and falls within brand standards.
- Greet and register guests.
- Collect the proper payment including any cash deposits.
- Take reservations via phone or walk-in.
- Answer phones in a friendly manner by stating the Hotel name, city, and your name.
- Keep work area clean, stocked, and organized at all times.
- Brew and serve coffee as needed.
- Strip linens and towels from the rooms upon guest check-out.
- Sort and begin laundry as it arrives in the laundry room.
- Ensure the lobby and laundry area is clean and in working order.
- Keep employee restroom and lobby restrooms maintained.
- Perform all laundry functions including sorting, washing, drying, and folding.
- Set up and verify all wake-up calls.
- Keep coffee area clean and well-stocked.
- Balance all invoices, cash, and check transactions upon end of shift.
- Execute all night auditor procedures.
- Handle guest relations in a professional manner.
- Attend all scheduled department meetings.
- Complete all shift duties by the end of each shift.
- Practice all company safety procedures to ensure a safe environment for employees and customers.
- Perform light shoveling and salting of sidewalks and entryways during winter season.
- Complete in a timely manner any extra duties assigned by the manager.
- Complete all brand standard training.
- Complete all Bosselman LMS training.
- Provide friendly and competent customer service with a smile.
- Report for work in a timely manner when scheduled with regular and consistent attendance.
About You:
- You must have motel/hotel, retail, or guest service experience.
- You must be able to work well with others and independently.
- You must have reliable transportation and phone.
- You must have basic computer skills.
- You must be available to work holidays, weekends, or any time needed.
- You must be able to communicate in English.
- You must be able and willing to deliver friendly, courteous, and prompt customer service.
- You must be able and willing to work cooperatively with other team members.
Salary: $15.00 per hour
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