Service Writer

1 day ago


Louisville, Kentucky, United States American Rental Association Full time
Service Writer Job Description

We are seeking a highly skilled Service Writer to join our team at United Rentals. As a Service Writer, you will play a critical role in ensuring the smooth operation of our service department.

Key Responsibilities:
  • Work Order Completions: Accurately complete work orders, including opening and closing tasks, and ensuring all necessary information is recorded.
  • Technician Time Reporting: Ensure all paid hours are recorded accurately and timely, and that all tasks eligible for warranty are created and submitted.
  • Warranty Management: Monitor warranty reporting to ensure all claims are properly brought to closure.
  • Preventive Maintenance: Run reports and schedule work to maintain a high level of fleet currency.
  • Customer Service: Handle equipment maintenance-related issues with a high sense of urgency and keep management informed of customer concerns.
  • Financial Management: Ensure all service-related invoices are properly coded within the correct General Ledger.
Requirements:
  • High School diploma or equivalent
  • Valid driver's license with acceptable driving record
  • 1-2 years experience in a shop or service environment
  • Basic computer skills
  • Attention to detail
  • Ability to multi-task in a busy environment
  • High sense of urgency with respect to customer service
  • Superior customer service, teamwork, and verbal/written communication skills
Why Work with Us?

We offer a comprehensive benefits package, including paid parental leave, United Compassion Fund, employee discount program, career development opportunities, and more. Our inclusive and welcoming culture values mutual respect for the dignity and fundamental rights of all persons. United Rentals is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law.


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