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Healthcare Customer Service Specialist

2 months ago

Knoxville, Tennessee, United States University Physicians Association Full time
Position Overview

The University Physicians Association is dedicated to delivering exceptional medical services to our community. We are currently in search of a qualified Patient Service Representative (PSR) for our operations, who thrives in a collaborative and dynamic healthcare setting.

Key Responsibilities:

  • Welcome patients and assist with their inquiries upon arrival.
  • Gather and document demographic, insurance, and financial details.
  • Process co-payments, co-insurances, and outstanding balances.
  • Confirm insurance eligibility and communicate relevant payment policies.
  • Manage multi-line phone systems and relay messages to clinical staff.

Position Highlights:

  • Flexible Scheduling: Rotating shifts to accommodate work-life balance.
  • Career Advancement: Opportunities for performance-based pay increases and promotions.
  • Professional Growth: Access to educational programs and workshops for skill enhancement.

Benefits Offered:

  • Health Coverage: Comprehensive medical, dental, vision, and life insurance options.
  • Retirement Plan: 401(k) with company matching and immediate vesting.
  • Paid Time Off: Generous PTO, sick leave, and bereavement leave.
  • Support Services: Employee Assistance Program (EAP) for confidential counseling and support.
  • Employee Benefits: Access to fitness facilities and recognition programs.

Qualifications:

  • Ability to work a rotating schedule, including weekends.
  • Reliable transportation is essential.
  • Experience in a fast-paced, team-oriented environment.
  • Exceptional customer service skills are required.

Education and Experience:

  • High School Diploma or GED is mandatory.
  • Preferred: 1+ year of experience in a healthcare setting.