Warranty Service Manager

6 days ago


Mechanicsville, Virginia, United States Mungo Homes Full time
Mungo Homes Warranty Service Manager Job Description

This role is responsible for the on-site review and repair of warranted residential construction. The successful candidate will assist with the administration of warranty orders by processing and closing tickets, reviewing reports, and following up on tickets as necessary to ensure timely completion.

Key Responsibilities:
  • Meet with homeowners to determine needed repairs and verify warranty claims.
  • Supervise subcontractors on scheduled appointments.
  • Ensure the protection of the area of the home being worked on and surrounding areas.
  • Ensure work areas are cleaned prior to leaving the home.
  • Participate in customer service follow-up with homeowners.
  • Work with production management and other departments to resolve problems and coordinate activities.
  • Evaluate project costs and maintain budgets.
  • Complete all inspections required paperwork, including scheduling and payment approvals.
  • Review warranty reports and follow up on repairs to ensure timely completion.
  • Closes out orders in the computer to maintain accurate records.
  • Conform with all safety rules and use all appropriate safety equipment.
  • Maintain a clean and well-organized work area.
Qualifications:
  • High school diploma or general education degree (GED); and two or more years related experience and/or training; or equivalent combination of education and experience.
  • Valid state driver's license in good standing.
  • Minimum state required automobile insurance.

Mungo Homes is a leading homebuilder in the Richmond, VA market, and we are seeking a skilled and experienced Warranty Service Manager to join our team.



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