Senior Technical Support Specialist
1 week ago
We are seeking a highly skilled and experienced Tier 2 Subject Matter Expert to join our team at IBM Consulting. As a key member of our help desk team, you will play a critical role in providing advanced technical support for software issues.
Key Responsibilities- Resolve software problems and collaborate with help desk staff to determine the best approach for resolving application-related tickets.
- Support both Tier 1 and Tier 2 staff by clarifying complex situations, troubleshooting challenging questions, and providing valuable information to aid in ticket resolution.
- Review help desk metrics and conduct quality control ticket reviews to ensure high standards of service.
- Collaborate with leadership to oversee the development of knowledge documents that enhance application support.
- Minimum of two years in a related technical support or service desk role.
- Proficiency in Microsoft Office Suite and strong technical skills.
- Excellent communication and customer service skills, with experience in a metrics-driven environment.
- Ability to serve as a liaison between the help desk and management team.
IBM Consulting is a leading provider of business and technology transformation services. We help clients across multiple industries improve their hybrid cloud and AI journey, leveraging our strategic partner ecosystem and robust technology platforms.
As an IBM employee, you will have access to a comprehensive benefits program, including healthcare, financial programs, paid time off, and training and educational resources. We are committed to creating a diverse and inclusive environment and are proud to be an equal-opportunity employer.
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Senior Technical Support Specialist
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Garrett, Indiana, United States IBM Full timeAbout the RoleWe are seeking a highly skilled and experienced Tier 2 Subject Matter Expert to join our team at IBM Consulting. As a key member of our help desk team, you will play a critical role in providing advanced technical support for software issues.Key ResponsibilitiesResolve complex software problems and collaborate with help desk staff to determine...
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