Customer Experience Specialist

3 weeks ago


Richmond, Kentucky, United States Main Street Auto Full time
About the Opportunity

Main Street Auto offers a competitive salary of $55,000 per year and a comprehensive benefits package, including dental insurance, health insurance, employee discounts, paid time off, training & development, and vision insurance.

As a Service Advisor, you will have the opportunity to work in a fast-paced environment while maintaining attention to detail.

Responsibilities:

  • Act as the main point of contact for customers, understanding their concerns and requirements.
  • Listen actively to customer concerns, document them accurately, and communicate them effectively to the service technicians.
  • Consult with customers to gather necessary information, including vehicle history, symptoms, and requested services.

Requirements:

  • Sound technical knowledge of automotive systems and repairs.
  • Proficient computer skills and familiarity with automotive software and systems.
  • A customer-oriented mindset with a commitment to delivering exceptional service.

Estimated Salary: $55,000 - $65,000 per year



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