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Process Improvement Analyst
2 months ago
Key Competencies Required:
- At least 4 years of experience in process enhancement and/or relevant business roles, including interviewing stakeholders, process mapping, gap analysis, time/motion studies, and identifying bottlenecks.
- Solid experience in Software Development Life Cycle (SDLC) within DevOps, data management, or security management contexts.
- Proven expertise in LEAN Six Sigma methodologies, data analysis, problem-solving, and proficiency in tools such as Jira or Rally.
Role Description:
The Process Improvement Analyst will lead and guide cross-functional teams in applying process engineering principles to design and enhance business workflows and their overall effectiveness.
Working independently with minimal oversight, the analyst will tackle moderately complex to complex assignments and resolve issues across various systems, processes, or channels. Change management efforts may also be part of the responsibilities, impacting multiple cross-functional processes.
The analyst will serve as a resource and mentor to junior team members, aiding in the execution of business improvement and development projects.
Key Responsibilities:
- Develop and apply comprehensive knowledge of business processes and engineering principles.
- Lead and facilitate collaborative, cross-functional teams in business enhancement initiatives, utilizing standards and guidelines to optimize efficiency and effectiveness.
- Leverage extensive knowledge of customers, products, and processes to support business problem analysis and identify the most effective methodologies for issue resolution.
- Drive improvement initiatives based on thorough analysis.
- Examine processes to pinpoint improvement opportunities and provide relevant analytics to prioritize business efforts.
- Conduct fundamental statistical analyses.
- Act as a resource for less experienced team members on routine escalated issues.
- Resolve challenges and navigate obstacles to ensure successful delivery of work products.
- Identify shared information entities across the business and understand the relationships between them.
- Maintain the Enterprise Library as necessary.
Educational Requirements:
A Bachelor's Degree in a relevant field is required. An additional 4 years of related experience may substitute for the degree requirement.
Experience Requirements:
A minimum of 4 years in process improvement and/or relevant business experience is essential. Proficient knowledge and demonstrated application of statistical methods, LEAN Six Sigma, and industry-standard tools (SIPOC, VOC, Process Mapping, Process Requirements) are required.
