International Trade Specialist
4 weeks ago
ITW is a Fortune 200 global multi-industrial manufacturing leader with a strong presence in the market. Our company has a decentralized and entrepreneurial culture that fosters innovation and growth.
Job SummaryWe are seeking an International Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for coordinating international and export communications, processing international orders, and providing sales support to key international accounts.
Key Responsibilities- Coordinate international and export communications and customer concerns, including product updates, availability, scheduling, delivery, pricing, and new product development.
- Process all international orders, issue pro forma invoices, IMO's, SLI's, and special quotations.
- Responsible for coordinating shipments, providing necessary documentation, and ensuring compliance requirements are met.
- Provide sales support in development/growth at key international accounts.
- Maintain the integrity of the international pricing structure and database on the internal computer system.
- Work with the EH&S Manager on changes/updates to SDS's.
- Coordinate all RMA/credit requests and follow through with company paperwork.
- Primary backup for domestic Customer Service team - answer phones, customer inquiries, process orders, etc. May be assigned specific customer accounts to manage.
- 3 years of work experience in international exports, customer service or equivalent.
- Understanding and previous experience of ERP systems. Syspro experience a plus.
- Must be proficient in MS Office, specifically Excel and Word.
- Strong interpersonal written and verbal communication skills to work effectively with international colleagues and customers.
- Ability to interact effectively with other departments, including Operations, Marketing, Sales, and Finance.
- Ability to pass DOT/IATA/IMDG classes.
We value our colleagues' unique perspectives, experiences, and ideas and create workplaces where everyone can develop their careers and perform to their full potential. We are committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
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International Trade Specialist
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