Parts Sales Specialist

3 hours ago


Danvers, Massachusetts, United States Kelly Volkswagen Full time
Job Description

We are seeking a skilled Parts Sales Specialist to join our team at Kelly Volkswagen. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring that our customers receive the best possible experience.

Responsibilities:
  • Oversee the parts sales process from start to finish, ensuring that all customers receive accurate and timely information.
  • Communicate effectively with staff and customers in a friendly and professional manner, providing clear and concise information about parts and services.
  • Review body shop estimates to verify the accuracy of parts ordered and pricing.
  • Provide high-level service to both internal and external customers, ensuring that their needs are met and exceeded.
  • Pull and fill orders from stock, maintaining weekly bin checks to ensure accuracy of stock.
  • Notify the parts manager of out-of-stock parts or shop materials that require immediate attention.
  • Locate out-of-stock parts from outside sources and submit emergency orders as needed.
  • Ensure that all internal requests for parts are billed on service repair orders.
  • Receive payment from retail customers or obtain credit authorization.
Qualifications:
  • High School Diploma or equivalent and prior auto parts sales experience (preferred).
  • Eager to improve in a dynamic work environment.
  • Strong interpersonal and time management skills.
  • Ability to read and interpret safety and maintenance documents.
  • Ability to calculate figures and amounts, including discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
  • Valid driver's license and clean driving record.

About Us: Kelly Volkswagen is a family-owned and operated dealership group that has been serving the North Shore for over 55 years. We pride ourselves on providing exceptional customer service and a wide range of vehicles to choose from. We are committed to hiring exceptional people who share our values and are dedicated to providing the highest level of service to our customers.



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