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Customer Service Representative

2 months ago

Big Rapids, Michigan, United States Sherwin-Williams Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth through effective product recommendations and promotions.

Key Responsibilities
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner
  • Build and maintain strong relationships with wholesale and retail customers, understanding their needs and preferences to deliver tailored solutions
  • Drive sales growth through effective product recommendations, promotions, and upselling/cross-selling opportunities
  • Process sales transactions accurately and efficiently, adhering to company policies and procedures
  • Maintain a high level of product knowledge, staying up-to-date on new products, features, and technologies
  • Contribute to a positive and inclusive store environment, promoting a culture of teamwork and collaboration
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Minimum 1 year of experience in a retail or customer-facing role; experience in paint and product sales a plus
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
  • Physical ability to lift up to 50 pounds, stand for long periods, and move freely throughout the store
What We Offer

As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. We are committed to creating a diverse and inclusive work environment, where everyone feels valued and empowered to succeed.