Customer Service Specialist

1 day ago


San Diego, California, United States Casper Retail Full time
Casper Retail Job Opportunity

Are you a people person with a passion for helping others? We're seeking a Customer Service Specialist to join our team at Casper Retail. As a Sales Team Associate, you will provide exceptional service to every customer who walks through our doors.

We believe that better sleep makes for better living, and we design products and experiences to help you dream your way to a better life. Our retail story began in 2017 with The Casper Wake-Up, and since then, we've reached over 70 retail locations and are growing rapidly.

About the Role:

  • Provide exceptional customer service to every customer
  • Foster strong relationships with customers through clienteling and email correspondence
  • Help maintain a healthy sales pipeline by collecting guest contact information and inviting individuals to trial our products
  • Maintain high product knowledge and expertise
  • Maintain visual integrity of the store space
  • Create and process in-store sales
  • Process and receive inventory replenishments
  • Assist with setting up and executing community programs and events
  • Record and relay recurring customer feedback and insights to internal teams

Requirements:

  • Excellent communication skills with a passion for people
  • Strong written and oral communication skills
  • Effective problem-solving skills with attention to detail
  • Possession of a positive attitude and willingness to learn
  • Self-starter with entrepreneurial spirit
  • Eager to be at the forefront of a fast-paced and growing brand
  • Must understand and appreciate experiential retail
  • Mac and Google Suite proficiency is a plus
  • Ability to work a minimum of 2 days a week with weekend availability
  • Ability to move boxes weighing up to 150 lbs and be on feet all day

Benefits:

  • Employee discount to use on whatever you like (with a few exceptions)
  • Salary as well as monthly bonus potential
  • Gifted bedding and paid time off after tenure milestones
  • Paid sick time
  • Incentivized referral program

Compensation:$16.85 - $18.85 hourly base compensation range



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