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Service Writer
2 months ago
We are seeking a skilled Service Writer to join our team at Performance Toyota Fairfield. As a Service Writer, you will play a crucial role in providing exceptional customer service and ensuring the smooth operation of our service department.
Key Responsibilities- Maintain high customer satisfaction scores by effectively communicating with customers and technicians.
- Receive and process customer vehicles in a timely and efficient manner.
- Communicate diagnostic results and recommendations to customers and technicians.
- Sell authorized recommendations to customers.
- Coordinate with technicians to ensure timely completion of work.
- Notify customers of any delays or changes to the promised completion time.
- Closing all repair orders and reviewing with customers upon pickup.
- 3+ years of experience in a Service Writer or related role.
- High school diploma or equivalent required.
- Competent computer skills and time management techniques.
- General understanding of automotive maintenance.
- Positive and respectful attitude towards customers and colleagues.
- Fast-paced and fun work environment.
- Opportunities for career growth and advancement.
- Competitive compensation and benefits package.
- State-of-the-art service shop with environmentally controlled facilities.
- Paid vacation and holidays.
- 401(k) retirement plan with company match.
- Health, vision, and dental insurance.
- Short- and long-term disability insurance.
- Technician tuition assistance program.