Service Writer

7 months ago

Fairfield, United States Performance Automotive Network Full time

Overview:

We need a Service Writer with 3+ years of experience to provide personalized assistance on light maintenance and repair services, especially for our Express Maintenance service. At Performance Toyota Fairfield, we value Service Advisors who have extensive product knowledge and offer genuine advice to customers.

  • Earn $55,000.00 to $75,000.00 Annually (Experience Based)
  • Hours are Monday - Friday 7 am to 6 pm (Alternating Saturdays)
  • This Position is Full Time
  • Bilingual Is A Plus

Performance Toyota Fairfield is a fast-paced, fun, and cohesive team with an unmatched work culture for all employees. That's right, and you can enjoy your work yet still experience enormous opportunities for career growth and greater responsibility as you develop under a caring leadership team We are located on Rt-4 right off I-275 outside of Cincinnati. So, If you're looking for a career and not just a job, we want to hear from you

Why Choose A Career At Performance Toyota Fairfield?

  • Service shop environmentally controlled all four seasons of the year
  • Performance Automotive Network provides Careers, not jobs
  • Advancement potential rewards top performers
  • 15 Time winner of the prestigious "President's Award" for outstanding performance in sales, SERVICE and guest satisfaction

Employee Benefits Available:

  • Paid vacation
  • 401k retirement plans with Generous Company Match
  • Health insurance
  • Vision coverage
  • Dental Plan
  • HSA or FSA plans
  • Life insurance
  • Short- and long-term disability
  • Technician Tuition Assistance Program
  • Coming soon: "Performance Tech Academy"
Responsibilities:

Service Writer:

  • Maintain your Customer Satisfaction Scores at or above the district goal
  • Receiving in customers and their automobiles in the most effective and timely manner
  • Constant communication with your service technicians
  • Calling customers with diagnostic results and recommendations from your technicians
  • Selling the recommendations from your technicians
  • Communicate authorized recommendations to your technicians with a promise time for completion of work
  • Prompt call to customers when vehicle is washed and ready
  • Notify your customer if there are any delays to the promise time and why; before the promised time for pick up
  • Close all repair orders and review with customers as they pick up their automobiles


Qualifications:
  • 3+ years of Service (Writer) experience preferred
  • High school diploma/GED required
  • Competent level of computer literacy
  • Substantial time management technique
  • Have a general understanding of automotive maintenance
  • Maintain an energetic, positive, and respectful attitude with everyone
  • Need to have a great driving record
  • Performance Toyota Fairfield is a drug-free workplace

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