Assistant Manager

2 weeks ago


Lawton, Oklahoma, United States Muscle Maker Grill Full time
Position Overview

The Assistant Manager at Muscle Maker Grill plays a crucial role in ensuring operational excellence and customer satisfaction. This position requires a comprehensive understanding of all operational policies, procedures, and standards.

Key Responsibilities
  • Customer Engagement: Ensure that every guest feels welcomed and receives attentive, friendly, and courteous service consistently.
  • Food Quality Assurance: Guarantee that all food items are prepared in accordance with Muscle Maker Grill's recipes and standards for portioning, cooking, and serving.
  • Sales and Service Goals: Strive to meet company objectives related to sales, service quality, facility appearance, sanitation, and cleanliness through effective employee training and fostering a positive work environment.
  • Cash Management: Adhere to cash handling and reconciliation procedures to maintain control over cash and receipts.
  • Inventory Management: Ensure accurate receipt of products in terms of quantity and condition, following established receiving policies.
  • Equipment Maintenance: Conduct personal inspections to keep all equipment clean and in optimal working condition, following preventative maintenance protocols.
  • Staff Development: Support the growth of team members in managerial and professional skills, filling in where necessary to uphold customer service standards and operational efficiency.
  • Regulatory Compliance: Maintain a thorough understanding of and comply with all relevant health, safety, and labor regulations.
  • Physical Requirements: Ability to work in a standing position for extended periods, perform physical tasks such as reaching, bending, and lifting up to 50 pounds.

Certification: Safe Serv certification is preferred.



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