Application Support Specialist

2 weeks ago


Albany, New York, United States Zurich Investment Management Limited Full time
Job Description

We are seeking a highly skilled Application Support Specialist to join our team at Zurich Investment Management Limited.

Key Responsibilities:

  • Perform standardized operational tasks to ensure service levels and performance are met.
  • Take action to address or escalate performance or operational issues.
  • Report service performance to line management and provide feedback on execution of standardized operational tasks to the business.
  • Comply with IT service management governance, standards, and policies.
  • Provide input for service level performance reports to the business and generate improvement actions where necessary.
  • Support the end-user satisfaction process and service improvement programs.
  • Apply DevOps mindset and experience working in DevOps.
  • Knowledge of Agile methodology and effective communication and interpersonal skills.
  • Proficiency in Cobol, AS400, IBM DB2, and SQL.
  • Experience working with tools such as bamboo, JIRA, bitbucket, and pipeline.
  • Knowledge of SOAP Web Services and Enterprise integration patterns.

Requirements:

  • Strong technical skills and experience in IT service management.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Excellent communication and interpersonal skills.
  • Knowledge of Agile methodology and DevOps practices.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

How to Apply:

Please submit your CV in English to apply for this exciting opportunity.



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