Application Support Specialist
2 weeks ago
We are seeking a highly skilled Application Support Specialist to join our team at Zurich Investment Management Limited.
Key Responsibilities:
- Perform standardized operational tasks to ensure service levels and performance are met.
- Take action to address or escalate performance or operational issues.
- Report service performance to line management and provide feedback on execution of standardized operational tasks to the business.
- Comply with IT service management governance, standards, and policies.
- Provide input for service level performance reports to the business and generate improvement actions where necessary.
- Support the end-user satisfaction process and service improvement programs.
- Apply DevOps mindset and experience working in DevOps.
- Knowledge of Agile methodology and effective communication and interpersonal skills.
- Proficiency in Cobol, AS400, IBM DB2, and SQL.
- Experience working with tools such as bamboo, JIRA, bitbucket, and pipeline.
- Knowledge of SOAP Web Services and Enterprise integration patterns.
Requirements:
- Strong technical skills and experience in IT service management.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Excellent communication and interpersonal skills.
- Knowledge of Agile methodology and DevOps practices.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
How to Apply:
Please submit your CV in English to apply for this exciting opportunity.
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