Client Success Associate

1 month ago


Greenwich, New York, United States The Fort Miller Group, Inc. Full time
Job Overview

Tymetal Corp., a subsidiary of The Fort Miller Group, Inc., is seeking a highly motivated and detail-oriented individual to join our Inside Sales team as a Client Success Associate.

This role offers a wide range of responsibilities, all focused on delivering exceptional customer service and going the extra mile to serve our loyal customer base.

Key Responsibilities
  • Develop quotations for gate products and systems in collaboration with customers and/or Outside Sales Representatives.
  • Respond to technical product inquiries and follow up on sales leads to close every sale.
  • Work closely with engineering to assemble and distribute custom submittal packages for pending orders.
  • Enter sales orders in a timely manner to meet production lead times and delivery promise dates.
  • Perform project management for larger projects, monitoring the sale from order entry to product installation at the job site.
  • Collaborate with outside sales, engineering, manufacturing, and shipping to ensure smooth information flow and effective customer communication.
  • Resolve customer service issues, including quality and delivery issues, to ensure high customer satisfaction.
Requirements
  • AAS degree in a technical field or equivalent experience.
  • Ability to read project plans, specifications, and technical drawings.
  • Strong organizational and detail skills, with the ability to meet deadlines.
  • Excellent communication skills, both oral and written.
  • Ability to work in a team environment.
  • Computer proficiency, specifically MS Word and Excel.
  • Experience with ERP and contact management software is preferred.
  • No travel is required.

Tymetal Corp. is an employee-owned company and the leading U.S. security gate manufacturer, producing a wide variety of specialty gates for use at airports, industrial and commercial facilities, ports, and military installations throughout the United States and other countries.

We are committed to continuous innovation, identifying needs in our markets, and working together to develop solutions for our customers, maintaining our status as the industry leader.



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