Client Success Professional
1 month ago
Tymetal Corp., a subsidiary of The Fort Miller Group, Inc., is seeking a skilled Client Success Associate to join our Inside Sales team. As a key member of our team, you will be responsible for providing exceptional customer service, developing quotations, and managing sales orders to ensure timely delivery and customer satisfaction.
Key Responsibilities- Collaborate with customers and outside sales representatives to create customized quotations for gate products and systems.
- Respond to technical product inquiries and follow up on sales leads to drive sales growth.
- Work closely with engineering to assemble and distribute custom submittal packages for pending orders.
- Enter sales orders in a timely manner to meet production lead times and delivery promise dates.
- Manage larger projects, overseeing the sales process from order entry to product installation at the job site.
- Communicate effectively with outside sales, engineering, manufacturing, and shipping to ensure a smooth flow of information and customer satisfaction.
- Resolve customer service issues, including quality and delivery issues, to maintain high customer satisfaction.
- AAS degree in a technical field or equivalent experience.
- Ability to read project plans, specifications, and technical drawings.
- Strong organizational and detail skills, with the ability to meet deadlines.
- Excellent communication skills, both oral and written.
- Ability to work in a team environment.
- Computer proficiency, specifically MS Word and Excel.
- Experience with ERP and contact management software is preferred.
- No travel is required.
Tymetal Corp. is an employee-owned company and a leading U.S. security gate manufacturer. We produce a wide variety of specialty gates for use in airports, industrial and commercial facilities, ports, and military installations throughout the United States and globally. Our commitment to innovation allows us to identify customer needs and develop solutions, maintaining our status as the industry leader.
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