Airport Operations Supervisor
4 weeks ago
Pacific Aviation is a leading airport-handling provider dedicated to delivering exceptional service to some of the world's finest airlines. We are seeking a bright, ambitious, and motivated professional to join our team as a Supervisor to help lead our team of ground staff through thoughtful and constructive leadership.
Key Responsibilities:- Manage and optimize ground staff allocation to ensure efficient and effective service delivery.
- Verify staff presence and manage schedules to ensure seamless flight handling.
- Oversee the integration of all methods necessary for flight handling, including commercial and operational procedures.
- Act as the commercial representative for the Airlines accounts, ensuring a smooth and high-quality flight turnaround.
- Manage the efficient and on-time set up of staff with all required equipment, ensuring a professional appearance and proper maintenance.
- Ensure the surveillance of check-in equipment and report any issues to the Account Manager.
- Prepare and assist in team briefings and debriefings, ensuring a smooth flight turnaround from flight opening to departure.
- Verify all flight actions and report any errors to the Account Manager.
- Actively deliver on expected Quality Department objectives, ensuring a high level of service quality.
- Follow operations procedures, applicable guidelines during and after the flight, and inform the Account Manager of any errors.
- Work with the Account Manager to inform Airlines of any errors that may prevent a high-quality flight turnaround.
- Effectively apply special circumstances and airline procedures, taking into account final operating handover instructions and service notes.
- Report flight data on the support sheets and necessary documentation for Pacific Aviation and for the Airline.
- Be the guarantor during sessions where safety and security rules are enforced, ensuring a safe working environment.
- Monitor and ensure the professional appearance of agents and the proper maintenance and storage of equipment.
- Assist in flight briefings and debriefings of staff each day, ensuring a smooth flight turnaround.
- Tactfully and effectively resolve any team conflicts or exceptions to work standards.
- Enforce and oversee compliance with our Safety policy, providing all necessary tools to frontline staff to enable continuous improvement of our Safety performance and corporate Safety culture.
- Lead in fact-finding investigations arising from incidents/accidents in the workplace and/or operations concerning employee health and safety and/or general aviation Safety.
- 6 months in Passenger and customer service experience.
- Expert knowledge of company methods, general procedures, and airline policies.
- Adaptability to the constraints of the operation and to customers.
- Efficiently and effectively satisfy customer demands.
- Show reflection of actions to be taken when faced with an unexpected event.
- $17/hour.
- Paid Training.
- Collaborative Leadership Team.
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