Operations Director

1 month ago


Grand Rapids, Michigan, United States Evolution Americas Full time
Job Title: Operations Manager

Evolution Americas is seeking an experienced Operations Manager to drive performance success and exceed client expectations.

Job Summary:

The Operations Manager will lead and mentor a diverse team of over 900 employees, developing and implementing strategies to enhance team performance, engagement, and professional growth. This role will be pivotal in ensuring that our business goals are met while cultivating a positive work environment that supports both individual and collective success.

Key Responsibilities:
  • Leadership & Team Management: Lead and mentor a diverse team of 900+ employees, including 20+ direct reports. Develop and implement strategies to enhance team performance, engagement, and professional growth.
  • Performance Optimization: Drive operational excellence by setting clear performance targets, monitoring progress, and analyzing key metrics to ensure business objectives are achieved.
  • Client Satisfaction: Focus on improving guest experiences through the implementation of best practices, addressing client feedback, and ensuring service excellence.
  • Strategic Planning: Collaborate with senior management to develop and execute strategic plans that align with company goals. Adapt strategies as needed to respond to evolving market conditions and business needs.
  • Analytical Insights: Utilize data-driven insights to make informed decisions, identify areas for improvement, and implement effective solutions that enhance operational efficiency.
  • Employee Engagement: Foster a positive and inclusive work culture that emphasizes employee satisfaction, motivation, and retention. Address and resolve any workplace issues promptly and effectively.
  • Innovation & Best Practices: Stay abreast of industry trends and best practices, integrating innovative approaches to continually elevate our service offerings and operational practices.
Qualifications:
  • Minimum of 10 years in a leadership role within the hospitality and/or gaming industry, managing teams of 20+ direct reports.
  • Strong analytical and problem-solving skills with a proven track record of driving performance and achieving business goals.
  • Demonstrated ability to lead and inspire large teams, with a focus on employee engagement and development.
  • Ability to thrive in a fast-paced environment, adapting strategies and approaches to meet changing business needs.
  • Deep commitment to enhancing client product satisfaction and delivering exceptional service.
  • Excellent interpersonal and communication skills, with the ability to effectively interact with all levels of the organization and external stakeholders.
Why Join Us:
  • Dynamic Environment: Work in a fast-paced and vibrant industry where your impact is significant and your contributions are valued.
  • Career Growth: Opportunities for professional development and career advancement within a leading hospitality company.
  • Competitive Compensation: Attractive salary package and benefits that recognize your skills and experience.

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