Staff Engineer
2 weeks ago
Novatech Inc. is a leading provider of managed office solutions, offering a comprehensive portfolio of IT, print, cloud, and security services to organizations across the country. As we continue to grow nationwide, we are seeking a highly skilled Staff Engineer to join our team.
The ideal candidate will have a solid background in building relationships and a passion for delivering exceptional customer service. As a Staff Engineer, you will be responsible for providing technical support to employees, troubleshooting and resolving network and system issues, and maintaining client documentation.
Key Responsibilities
- System administration, troubleshooting, and projects in conjunction with the Atlanta-based NOC and support team
- Relaying technical network knowledge to understand and troubleshoot incidents
- Providing assistance concerning Remote Desktop Services, Fortinet, networking, and physical layer maintenance of telecom rooms
- Providing exceptional customer service and technical expertise in deskside environments
- Providing day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware
- Determining root causes of incidents and documenting resolutions
- Making recommendations and defining action plans
- Maintaining client documentation
- Maintaining security and privacy levels regarding customer data and corporate policies
- Mentoring and providing guidance to peers by sharing best practice knowledge and lessons learned
Requirements
- 2+ years currently working in a core technical area
- 2-3+ years in an IT department
- High School diploma required; College degree preferred
- Certifications in Windows, Dell, HP, and Fortinet topologies is highly desired
- Experience with the following technologies: Microsoft RDS, Microsoft Windows Client, basic networking topologies
What We Offer
- Market competitive salary based upon experience
- Mileage reimbursement program
- Comprehensive benefit package including medical, prescription, dental, vision, life insurance and other supplemental coverage
- 401(k) plan with matching company contribution
- Generous Paid Time Off, Volunteer Time Off, Floating Holiday, Company Holidays and Parental Leave
- Employee Recognition Program
Novatech Inc. provides equal employment opportunities (EEO) to all employees and applicants. We consider qualified applicants for employment regardless of race, color, religion, creed, national origin, sex, pregnancy, sexual orientation, gender identification, disability, alienage or citizenship status, marital status, genetic information, veteran status, or any other characteristic protected under applicable law.
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