Service Advisor

2 days ago


Warren, Pennsylvania, United States Ed Shults Of Warren Full time
About Us

Ed Shults of Warren has been a leading automotive sales and service center in the Warren area for decades, providing exceptional customer experiences and top-notch service. Our state-of-the-art facility is designed to meet the evolving needs of our customers, and our team is dedicated to delivering unparalleled service and support.

Job Description

Role: As a Service Advisor, you will be the primary point of contact for our customers in the service lane, responsible for delivering exceptional customer experiences and ensuring seamless communication throughout the repair process.

Responsibilities:

  • Oversee the flow of the Service Lane to ensure prompt, courteous, and effective service to our customers.
  • Take ownership of the customer's experience by carrying out additional assignments that leave a positive impression.
  • Provide concierge support for all owner inquiries, ensuring that customers receive personalized attention and support.
  • Ensure that the daily inventory of technicians' time is consistently sold to service customers.
  • Distribute work between technicians efficiently to maximize productivity and customer satisfaction.

What We Offer:

  • Competitive compensation package, including guaranteed income and productivity-based commissions.
  • Signing bonus for qualified candidates.
  • Paid vacation after one year of employment.
  • Comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) plan.
  • No-cost, no-debt employee college degree program.
  • Sales training and support to help you succeed in your role.
  • A state-of-the-art sales and service facility.
  • A professional work environment that values teamwork and customer satisfaction.

Qualifications:

  • Organized and friendly personality.
  • Demonstrated ability to manage others and prioritize tasks effectively.
  • Excellent communication and interpersonal skills.
  • Professional, well-groomed personal appearance.
  • Clean driving record.
  • Willingness to submit to a pre-employment background check and drug screen.


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