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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Call Center Specialist to join our team at The BarTech Group, Inc. As a Call Center Specialist, you will be responsible for providing exceptional customer service to our clients, resolving technical issues, and ensuring a positive experience for our customers.
Key Responsibilities- Customer Service: Handle inbound interactions with customers, providing timely and effective resolutions to their inquiries and concerns.
- Technical Support: Troubleshoot technical issues related to vehicle connectivity, Wi-Fi, infotainment, and mobile app concerns.
- Case Management: Manage and resolve customer cases in a timely and efficient manner, ensuring high levels of customer satisfaction.
- Team Collaboration: Work closely with Team Leaders and Senior Advisors to ensure seamless communication and collaboration.
- Training and Development: Participate in ongoing training and development to enhance technical skills and knowledge.
- Operational Excellence: Contribute to the achievement of team KPIs, including service level, customer satisfaction, and on-time activity metrics.
- Education: Bachelor's Degree preferred or equivalent work experience.
- Experience: 1+ years of experience in luxury customer service-related professions.
- Technical Skills: Proficiency in technical troubleshooting, problem-solving, and computer navigation.
- Communication Skills: Strong verbal and written communication skills.
- Adaptability: Ability to adapt quickly to changing environments and priorities.
- Competitive Compensation: A competitive compensation package with benefits.
- Medical, Dental, and Vision: Comprehensive medical, dental, and vision coverage.
- 401(k) Plan: A 401(k) plan with employee contribution opportunities.
- Paid Time Off: Paid time off, including holidays.
- 529 College Savings Program: A 529 college savings program.