Front Desk Associate

3 days ago


Bradenton, Florida, United States Lodgco Hospitality Full time
Job Description

As a Front Desk Associate at Lodgco Hospitality, you will be responsible for providing exceptional customer service to guests while working in a fast-paced environment. This role requires strong communication and interpersonal skills, as well as the ability to work independently with minimal supervision.

About Lodgco Hospitality

Lodgco Hospitality is a multi-brand hospitality company that delivers value, rewards, and a sense of pride to its associates, guests, and investors. We empower our associates to ensure total guest satisfaction and are committed to continuous improvement, innovation, customer-centered technology, and developing future leaders.

Estimated Salary: $30,000 - $40,000 per year

Responsibilities:

  • Perform guest registrations, room assignments, and special requests
  • Understand daily hotel operations, policies, procedures, and internal rules
  • Knowledge of Brand's operating systems and Brand's customer loyalty programs
  • Familiar with guest rooms, locations, amenities, features, and all other services offered
  • Ensure proper credit when checking out guest(s) and handle late charges accordingly
  • Answer phones, handle mail, and take messages
  • Assist guests with problems and questions; ensure all guest problems are resolved

Requirements:

  • Customer service experience preferred
  • Ability to learn quickly and work in a fast-paced position with constant guest interaction
  • Communication both verbal and written
  • Computer and telephone skills
  • Must be able to multi-task
  • Flexibility with schedule


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