Front Desk Associate
3 days ago
As a Front Desk Associate at Lodgco Hospitality, you will be responsible for providing exceptional customer service to guests while working in a fast-paced environment. This role requires strong communication and interpersonal skills, as well as the ability to work independently with minimal supervision.
About Lodgco Hospitality
Lodgco Hospitality is a multi-brand hospitality company that delivers value, rewards, and a sense of pride to its associates, guests, and investors. We empower our associates to ensure total guest satisfaction and are committed to continuous improvement, innovation, customer-centered technology, and developing future leaders.
Estimated Salary: $30,000 - $40,000 per year
Responsibilities:
- Perform guest registrations, room assignments, and special requests
- Understand daily hotel operations, policies, procedures, and internal rules
- Knowledge of Brand's operating systems and Brand's customer loyalty programs
- Familiar with guest rooms, locations, amenities, features, and all other services offered
- Ensure proper credit when checking out guest(s) and handle late charges accordingly
- Answer phones, handle mail, and take messages
- Assist guests with problems and questions; ensure all guest problems are resolved
Requirements:
- Customer service experience preferred
- Ability to learn quickly and work in a fast-paced position with constant guest interaction
- Communication both verbal and written
- Computer and telephone skills
- Must be able to multi-task
- Flexibility with schedule
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