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Customer Engagement Associate

2 months ago

Portland, Oregon, United States Portland Seed Fund Full time

Client Support Specialist at Portland Seed Fund

Portland Seed Fund is dedicated to fostering innovation and entrepreneurship. Our mission is to empower individuals through meaningful connections, learning opportunities, and exploration within the startup ecosystem.

We strive to create an exceptional workplace by building trust, respecting personal boundaries, and promoting a culture of diversity and inclusiveness. Our goal is to instill a genuine sense of ownership and belonging among our team members, which ultimately translates into exceptional service for our clients.

If you are eager to advance your career in a dynamic, collaborative environment where your contributions can make a significant impact, you may find this position within our Client Experience Team to be a great fit.

About this role:

The Client Support Specialist serves as the primary point of contact for our clients and potential clients. This role involves addressing inquiries and resolving issues promptly. Successful candidates will demonstrate keen attention to detail, possess strong analytical skills, maintain composure under pressure, and have a passion for client satisfaction.

Key Responsibilities:

  • Provide assistance via phone and email to address client inquiries and facilitate potential bookings.
  • Actively listen to clients to confirm and clarify information, effectively managing potential escalations.
  • Prioritize efficiency and speed while ensuring that client satisfaction remains paramount.
  • Utilize internal systems effectively to navigate client inquiries and resolve issues.
  • Engage in ongoing training and learning opportunities to enhance knowledge of the organization, products, and role.
  • Adhere to all organizational policies and procedures.

Qualifications:

  • 2-4 years of experience in client service roles.
  • A passion for travel and continuous learning.
  • Attention to detail and process-oriented mindset.
  • Ability to multitask in a fast-paced environment.
  • Solutions-focused approach to problem-solving.
  • Strong organizational skills to manage various tasks effectively.
  • Integrity and a commitment to excellence, ensuring exceptional experiences for our clients.
  • An open-minded attitude, capable of engaging with diverse individuals from various backgrounds.

Benefits:

  • Generous Paid Time Off.
  • Volunteer Paid Time Off.
  • Trip perk credit vouchers for use on any Portland Seed Fund experience.
  • Paid parental leave for both birthing and non-birthing parents.
  • Comprehensive Medical, Dental, and Vision Insurance.
  • 401k program with matching contributions.
  • Flexible work environment.

Portland Seed Fund is an Equal Opportunity Employer and values diversity and inclusion as fundamental principles of our mission.