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Retail Operations Associate

2 months ago


Nashville, Tennessee, United States Mashburn, LLC Full time
Position Overview

WHAT IS THE BRAND?

Mashburn is a prominent apparel and lifestyle brand established in 2007, dedicated to exceptional customer care. The company offers a diverse range of nationally recognized menswear (Sid Mashburn) and womenswear (Ann Mashburn), alongside other high-quality, iconic brands. Our goal is to become the leading omnichannel lifestyle destination, embodying service, style, accessibility, and luxury, while continually evolving and growing.

WHAT IS THE ROLE?

As an Associate in Store Operations, you will play a vital role in our Nashville locations, ensuring the smooth flow of inventory and maintaining our high standards of customer service. Your responsibilities will include managing the accuracy and organization of all incoming and outgoing stock, employing critical thinking and innovative solutions to address any inventory discrepancies. You will also focus on enhancing operational processes to support the growth of the store and all sales channels. This is an hourly, non-exempt position.

KEY RESPONSIBILITIES:

  • Oversee the processing of all incoming and outgoing merchandise, including:
    • Customer Merchandise Transfers and Direct Shipments
    • Current Product Replenishment and New Product Releases
    • Store-to-Store Product Reallocation
    • Inventory Transfer Verification
    • Inventory Adjustments: Marked Out of Stock and Return to Vendor
  • Manage omni-channel order fulfillment from the store.
  • Lead the store's annual Physical Inventory audit.
  • Ensure inventory integrity through regular cycle counts, variance investigations, and audits.
  • Verify daily returns and manage stock levels, reporting any discrepancies to relevant teams.
  • Execute efficient sale preparation and end-of-sale processes.
  • Plan and reorganize stock room layouts to enhance storage efficiency and accessibility.
  • Monitor and order necessary store supplies daily.
  • Provide general support to the store as needed.

ESSENTIAL SKILLS:

  • Self-motivated with a problem-solving mindset and a willingness to tackle all tasks.
  • Ability to thrive in a fast-paced, dynamic environment.
  • Proactive approach with a focus on continuous improvement.
  • Entrepreneurial spirit and enthusiasm for personal development.
  • Exceptional interpersonal skills for building cross-functional relationships.
  • Organized and proficient execution of enterprise-wide processes.
  • General knowledge of menswear and womenswear fabrics, garment construction, and styling.
  • Flexible and positive attitude, capable of working under pressure.
  • Ability to identify opportunities for business growth and team morale enhancement.
  • Foster a welcoming environment centered around teamwork.
  • Embody core values of Hopefulness, Helpfulness, Hospitality, Hard Work, Nimbleness, and Humility.