Network Development Specialist

4 weeks ago


Mundelein, Illinois, United States JSN Networks Full time

Job Summary:

The Network Development Specialist is responsible for executing all training and development programs throughout the network, ensuring the successful implementation of Dunkin' Donuts and/or Dunkin' Donuts/Baskin-Robbins combo restaurants systems and new product roll-outs. They maintain communication with Franchisees and their Leadership Teams to ensure Managers and Crew are executing standards and procedures in the restaurants.

Key Responsibilities:

Team Environment

Develop and execute training activities within the network

Conduct New Hire Orientation for restaurant employees

Schedule and facilitate classroom-based learning for the network

Partner with Franchisee Leadership Teams to identify and develop internal candidates and succession planning

Operational Excellence

Foster a people-first culture in the restaurant

Monitor, follow up, and report training progress

Conduct on-the-job training and retraining

Ensure a safe, secure, and healthy work environment for safety, food safety, and sanitation guidelines; comply with all applicable laws

Ensure Brand standards, recipes, and systems are executed

Prepare, complete, and follow up on action plans for implementing production, productivity, quality, and guest service standards and identify systems to drive performance

Conduct restaurant assessments

Profitability

Identify and support systems to control costs

Ensure tools and systems are in place to roll out new products, systems, and processes

Support sales goals by tracking results, identifying gaps, and recommending solutions

Required Skills and Qualifications:

Associate's degree in a related field or equivalent in education and experience

Fluent in English

Microsoft Office proficiency

Facilitation and presentation skills

Written and verbal communication skills

Competencies:

Guest Focus

Understands and exceeds guest expectations, needs, and requirements

Develops and maintains guest relationships

Displays a sense of urgency with guests

Seeks ways to improve guest satisfaction; asks questions, commits to follow-through

Resolves guest concerns by following Brand-recommended guest recovery process

Passion for Results

Sets and maintains high standards for self and others, acts as a role model

Consistently meets or exceeds goals

Contributes to the overall team performance; understands how his/her role relates to others

Sets, prioritizes, and maintains focus on important activities

Reads and interprets reports to establish goals and deliver results

Seeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results

Problem Solving and Decision Making

Identifies and resolves issues and problems

Uses information at hand to make decisions and solve problems; includes others when necessary

Identifies root cause of a problem and implements a solution to prevent it from recurring

Empowers others to make decisions and resolve issues

Interpersonal Relationships & Influence

Develops and maintains relationships with team members

Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

Encourages collaboration and teamwork

Leads others; negotiates and takes effective action

Building Effective Teams

Identifies and communicates team goals

Monitors progress, measures results, and holds others accountable

Creates strong morale and engagement within the team

Accepts responsibilities for personal and team commitments

Recognizes and rewards employees' strengths, accomplishments, and development

Listens to others, seeks mutual understanding, and welcomes sharing of information, ideas, and resources



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