Network Development Specialist
4 weeks ago
Job Summary:
The Network Development Specialist is responsible for executing all training and development programs throughout the network, ensuring the successful implementation of Dunkin' Donuts and/or Dunkin' Donuts/Baskin-Robbins combo restaurants systems and new product roll-outs. They maintain communication with Franchisees and their Leadership Teams to ensure Managers and Crew are executing standards and procedures in the restaurants.
Key Responsibilities:
Team Environment
Develop and execute training activities within the network
Conduct New Hire Orientation for restaurant employees
Schedule and facilitate classroom-based learning for the network
Partner with Franchisee Leadership Teams to identify and develop internal candidates and succession planning
Operational Excellence
Foster a people-first culture in the restaurant
Monitor, follow up, and report training progress
Conduct on-the-job training and retraining
Ensure a safe, secure, and healthy work environment for safety, food safety, and sanitation guidelines; comply with all applicable laws
Ensure Brand standards, recipes, and systems are executed
Prepare, complete, and follow up on action plans for implementing production, productivity, quality, and guest service standards and identify systems to drive performance
Conduct restaurant assessments
Profitability
Identify and support systems to control costs
Ensure tools and systems are in place to roll out new products, systems, and processes
Support sales goals by tracking results, identifying gaps, and recommending solutions
Required Skills and Qualifications:
Associate's degree in a related field or equivalent in education and experience
Fluent in English
Microsoft Office proficiency
Facilitation and presentation skills
Written and verbal communication skills
Competencies:
Guest Focus
Understands and exceeds guest expectations, needs, and requirements
Develops and maintains guest relationships
Displays a sense of urgency with guests
Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
Resolves guest concerns by following Brand-recommended guest recovery process
Passion for Results
Sets and maintains high standards for self and others, acts as a role model
Consistently meets or exceeds goals
Contributes to the overall team performance; understands how his/her role relates to others
Sets, prioritizes, and maintains focus on important activities
Reads and interprets reports to establish goals and deliver results
Seeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results
Problem Solving and Decision Making
Identifies and resolves issues and problems
Uses information at hand to make decisions and solve problems; includes others when necessary
Identifies root cause of a problem and implements a solution to prevent it from recurring
Empowers others to make decisions and resolve issues
Interpersonal Relationships & Influence
Develops and maintains relationships with team members
Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
Encourages collaboration and teamwork
Leads others; negotiates and takes effective action
Building Effective Teams
Identifies and communicates team goals
Monitors progress, measures results, and holds others accountable
Creates strong morale and engagement within the team
Accepts responsibilities for personal and team commitments
Recognizes and rewards employees' strengths, accomplishments, and development
Listens to others, seeks mutual understanding, and welcomes sharing of information, ideas, and resources
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