Facilities Ambassador

The Facility Ambassador is a key role at JLL, responsible for delivering exceptional client experience through enhanced engagement, proactive communication, and high-touch service within a select portfolio of properties.

Under the direction of the Facility Manager, the Facility Ambassador will increase the level of engagement and partnership between JLL, service partners, and clients to provide superior service delivery while enhancing individual personal and professional skills.

This client-facing role requires exceptional time management and customer service skills, with a focus on building meaningful lasting relationships with clients and guests.

• Serve as a point of contact for client employee inquiries, issues, troubleshooting, compliments, and feedback related to services within the workplace.
• Intuitive service delivery, anticipating needs or concerns and exceeding client expectations.
• Builds meaningful lasting relationships with client employees and guests, carrying a hospitality calling card.
• Receives and responds to all requests or issues within established SLAs, including personal follow-up to client employees to ensure questions or requests are answered.
• Ensure office is adequately stocked with mail supplies, stock copy rooms and printing devices with paper, toner supplies, and office supplies.
• Service copy machines when needed, respond to paper jams, replace interchangeable parts when necessary.
• Organize and replenish break rooms with coffee supplies, maintain cleanliness of breakrooms by wiping counters and equipment when needed, daily.
• Walk facility and log work orders for building issues that require attention.

• Bachelor's degree or equivalent.
• Security Clearance Needed - TS/SCI with poly.
• 5 years prior experience in hospitality, facility/property management, operations, and/or knowledge of commercial real estate, preferred.
• Proven mailroom experience.
• Exceptional customer service skills with a passion for hospitality.
• Ability to manage multiple priorities and deliver results in a fast-paced environment.
• Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service.
• Ability to work independently - strong prioritization and time management skills.
• Excellent verbal and written communication skills with the ability to communicate professionally.
• Proficient skills in Microsoft Office Suite (Excel, Word, PowerPoint, Teams, and Outlook).
• Knowledge of Corrigo is a plus.
• Knowledge of reprographic equipment operations a plus.