Operations Manager
1 week ago
Job Summary:
We are seeking a highly skilled and experienced Driver Manager to join our operations team at Universal Forest Products. As a key member of our team, you will be responsible for overseeing the daily activities of our private fleet drivers, ensuring seamless execution of our market strategy, and providing exceptional customer service.
Key Responsibilities:
- Manage and coordinate the daily activities of private fleet drivers, including updating systems, communicating with load planners, and scheduling pickups and deliveries.
- Monitor the movement of trucks and freight, communicating with drivers to assess and address any issues or problems.
- Resolve issues that may affect scheduled times for pickup or delivery, caused by mechanical problems, delays due to traffic/weather, or changes requested by customers.
- Notify drivers of missing paperwork, equipment maintenance, and other important information.
- Ensure drivers are trained on equipment and complete daily Vehicle Inspection Reports (VIRs).
- Manage driver performance reviews and oversee timecard entry and vacations.
- Act as a liaison between drivers and maintenance during breakdown events to ensure timely repairs.
Requirements:
- Ability to motivate and influence a diverse group of drivers with varied skill levels and backgrounds.
- Ability to work well under pressure and multitask efficiently.
- Ability to handle emergency situations and make decisions quickly.
- Ability to troubleshoot driver issues and problem solve using technology.
- Demonstrated ability to establish and maintain effective business relationships across multiple functions.
- Working knowledge of Transportation Management Systems (TMS) and understanding of system capabilities.
- Ability to communicate clearly and effectively in both oral and written format to all levels of leadership.
Preferred Qualifications:
- College degree in supply chain, business, financial, or other applicable focus area.
- 2-4 years of transportation experience.
What We Offer:
Universal Forest Products is an Equal Opportunity Employer. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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