Assistant Store Leader
4 weeks ago
At Quick Quack Car Wash, we're looking for a highly motivated and experienced Assistant Store Leader to join our team. As a key member of our store leadership team, you will be responsible for driving business growth, developing and implementing business strategies, and leading daily store operations.
Key Responsibilities:- Assist the Store Leader in hiring and training new team members.
- Coordinate the day-to-day workflow of team members, providing direction and support as needed.
- Assist with employment actions, including discipline and termination of team members in accordance with company policy.
- Monitor store performance, identifying opportunities to increase productivity and efficiency.
- Provide excellent customer service, addressing customer inquiries and resolving issues.
- Enforce the proper use of sales pitches with the team.
- Maintain accurate cash handling and POS register procedures.
- Strong leadership and communication skills.
- Excellent customer service skills.
- Ability to read, count, and write accurately.
- Ability to work various hours, weekends, and holidays.
- High school diploma or equivalent preferred.
- Ability to lift up to 15 pounds at times.
- Prolonged periods of standing and working on cash registers or related equipment.
- Planning & Organizing: Drive business growth by maximizing car volume and building customer loyalty.
- Business Acumen: Contribute to the overall financial success of the store by analyzing reporting and daily trends.
- Inspiring Others: Motivate and inspire the team through Quick Quack's core values (Smart, Kind & Driven).
- Execution: Clearly communicate company standards and monitor outcomes to ensure adherence to policies and procedures.
- Delegation & Empowerment: Provide clear expectations, involve others in developing plans, and hold team members accountable to customer service standards.
- Selecting Talent: Recruit and hire strong talent to ensure the store is staffed to meet business needs.
- Building Talent: Develop team members to provide outstanding service and prepare them for future growth.
- Coaching: Provide ongoing performance feedback through real-time coaching, 1 on 1s, and individual development plans.
- Decision Making: Seek data from various sources to identify opportunities and make rapid, well-informed decisions to improve results.
- Subject to eligibility requirements, associates may receive health care benefits, wellness benefits, 401(k) retirement benefits, paid time off, paid sick leave, and parental leave and benefits.
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