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Customer Service Representative

2 months ago

Atlanta, Georgia, United States William Beckwith - State Farm Agent Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing exceptional service, and promoting our insurance and financial services products.

Responsibilities:

  • Customer Relationship Building: Establish and maintain strong relationships with our customers, responding to their needs and concerns in a timely and professional manner.
  • Product Education: Use a customer-focused, needs-based review process to educate customers about our insurance and financial services options, helping them to make informed decisions about their financial well-being.
  • Lead Generation and Appointment Scheduling: Develop leads, schedule appointments, and identify customer needs to market appropriate products and services.

Benefits:

  • Hourly Pay and Commission/Bonus: Earn a competitive hourly wage plus commission and bonus opportunities.
  • Paid Time Off: Enjoy paid vacation and personal/sick days.
  • Flexible Hours: Work a flexible schedule that suits your needs.
  • Growth Potential: Opportunities for advancement and professional growth within our agency.

Requirements:

  • Marketing and Sales Skills: Interest in marketing and selling insurance and financial services products based on customer needs.
  • Excellent Communication Skills: Strong written, verbal, and listening skills.
  • People-Oriented: Ability to work with people from diverse backgrounds and cultures.
  • Detail-Oriented: Strong attention to detail and ability to multitask.
  • Proactive Problem-Solving: Ability to think critically and solve problems in a proactive and efficient manner.
  • Computer Skills: Ability to learn and use computer functions and software.
  • Team Player: Ability to work effectively in a team environment.

About Our Agency:

Our agency, William Beckwith - State Farm Agent, is a leading provider of insurance and financial services in Dunwoody, GA. We are committed to helping our customers manage the risks of everyday life, recover from the unexpected, and realize their dreams. Our team is dedicated to providing exceptional service and promoting our products to meet the needs of our customers.

Compensation: $35,000.00 - $45,000.00 per year