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Member Services Representative

2 months ago

Montgomery, Alabama, United States Guardian Credit Union Full time

As a vital part of our team, the Contact Center Agent is responsible for managing a diverse range of member service inquiries with professionalism and courtesy. This role is essential in ensuring that our members receive prompt and effective assistance, particularly in situations requiring problem-solving skills.

Key Responsibilities:

  • Engages with both internal and external customers to identify and resolve member inquiries efficiently. Handles incoming requests via phone, email, or fax, ensuring all inquiries are addressed appropriately.
  • Strives for first contact resolution, fostering strong relationships with members through outstanding service.
  • Maintains comprehensive knowledge of all products and services offered by Guardian Credit Union, recommending the most suitable options to meet our members' financial needs.
  • Communicates relevant information to the appropriate department or manager regarding any complaints related to specific products and services.
Essential Interpersonal Skills:
Exhibiting courtesy, tact, and diplomacy is crucial in this role. The position involves regular interaction with others, often concerning routine matters that require effective communication and information exchange.

Additional Skills Required:

• Exceptional written and verbal communication abilities, along with strong organizational skills.

• Flexibility to work varied hours to meet departmental needs.

• Ability to thrive in a fast-paced environment.

• Proficient in managing challenging interactions with callers in a calm and professional manner.

• Strong telephone etiquette.

This is a full-time position.