Health Services Registration Specialist

3 weeks ago

Sulphur, Louisiana, United States HASC Personnel Services Inc Full time
Job Description

Job Summary:

The Health Services Registration position is responsible for attending to the customer and patient needs. This includes but is not limited to; scheduling appointments; maintaining records and accounts, answering phones, handling customer questions and requests in a timely and efficient manner.

Key Responsibilities:
  • Answer all customer incoming calls and direct them to the proper department and staff member.
  • Resolve customer issues and provide excellent customer service.
  • Cross-sell Occupational Health Services and safety council services.
  • Answer questions from other employees and departments.
  • Support other departments when requested.
  • Enter new accounts and protocols into OmniHealth and the EMR System.
  • Handle customer questions and requests for new accounts/updates to protocols/client profiles.
  • Assist with special assignments.
  • Optimize patients' satisfaction, provider times, and treatment room utilization by scheduling and coordinating appointments in person or by telephone.
  • Notify the Technician and/or Medical Assistant of service delays.
  • Set up user names and passwords for the OmniHealth webpart and become knowledgeable about the use of the tool.
  • Handle all customer technical problems and complaints.
  • Escalate problems, if necessary, to the Supervisor of Customer Services.
  • Available to assist with tours that may walk into the Clinic.
  • Protect patients' rights by maintaining the confidentiality of personal and financial information.
  • Maintain operations of the Clinic by following policies and procedures; reporting needed changes.
  • Notify the Supervisor of OHS Customer Service immediately when the Clinic has received multiple visitors at one time.
  • Notify the Supervisor of OHS Customer Service when additional assistance is needed to maintain a reasonable patient wait time.
  • Learn and maintain the skills of the Galen Electronic Medical Records system.
  • Learn and maintain the skills of the HASC OmniCouncil and any other system used.
  • Contribute to team effort by accomplishing related results as needed.
Requirements:
  • Proven customer service skills.
  • Ability to learn custom software applications through training provided by HASC.
  • Entry-level proficiency in Windows Microsoft Word and Excel.
  • Proven organizational skills.
  • High school diploma or general education degree (GED).
  • Willingness to work at different locations if the company need arises.
Work Environment:

This job is typically in an office environment and may require overtime on an as needed basis. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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