Part Time Hospitality Representative
6 days ago
About the Role:
We are seeking a highly skilled and friendly Concierge to join our team at Shawnee Hills Senior Living. As a Concierge, you will be the first point of contact for our residents and their families, providing exceptional customer service and ensuring a warm and welcoming experience.
Key Responsibilities:
- Greeting and Directing Visitors: Greet and direct all visitors to the front desk in a friendly and helpful manner, ensuring a smooth and efficient experience.
- Phone and Communication: Answer all incoming phone calls and transfer the calls or take messages as appropriate, maintaining a professional and courteous tone.
- Responding to Resident and Family Member Questions and Concerns: Respond to resident and family member questions and concerns in a timely and empathetic manner, providing accurate and helpful information.
- Emergency Situations: Respond to and appropriately handle emergency situations, prioritizing the safety and well-being of our residents.
- Front Lobby and Entrance Area Maintenance: Monitor and maintain the cleanliness of the front lobby and entrance area, ensuring a clean and welcoming environment for our residents and visitors.
Requirements:
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- High school diploma or equivalent required
- Previous customer service experience preferred
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