Cloud Engineer Genesys Solutions

3 weeks ago

Newark, New Jersey, United States Prudential Ins Co of America Full time
Job Overview

The Prudential Ins Co of America is seeking a highly skilled Cloud Engineer Genesys Solutions to join our Voice & Contact Center Technologies team. As a key member of the team, you will be responsible for designing and implementing cloud-based solutions using Genesys Cloud and other technologies.

About the Role

In this role, you will work closely with product owners, tech leads, designers, engineers, and delivery professionals to improve Voice and Contact Center platforms. You will code, test, and debug new and existing applications as you implement capabilities to solve sophisticated business problems, deploy innovative products, services, and experiences to delight our customers.

Key Responsibilities
  • Configure and build applications ensuring that the solution follows latest practices and industry standards for Genesys cloud & Industry leading Bots (Lex, Amelia, Genesys etc.), using modern design patterns and architectural principles;
  • Develop high-quality, well-documented, and efficient code adhering to all applicable Prudential standards that stay aligned with platform vendor roadmap and direction;
  • Design the business logic and integration patterns with Prudential Ecosystem, using modern integration, data, and security patterns;
  • Write unit, integration tests, and functional automation, researching problems discovered by quality assurance or product support, developing solutions to address the problems;
  • Bring a strong understanding of relevant and emerging technologies, provide input, and coach team members and embed learning and innovation in the day-to-day;
Requirements
  • Bachelor of Computer Science or Engineering or experience in related fields;
  • Ability to coach others with minimal guidance and effectively leverage diverse ideas, experiences, thoughts, and perspectives to the benefit of the organization;
  • Experience with agile development methodologies and Test-Driven Development (TDD);
  • Knowledge of business concepts tools and processes that are needed for making sound decisions in the context of the company's business;
  • Ability to learn new skills and knowledge on an ongoing basis through self-initiative and tackling challenges;
  • Excellent problem-solving, communication, and collaboration skills;
  • Advanced experience and/or expertise with several of the following: Core Platforms & Languages: Genesys Cloud & AWS Lex, Lambda using Python, JavaScript;
  • Application Programming Interfaces (API): Core Platforms & Languages: APIGEE & Kong;
  • Unit, interface, and end-user testing concepts and tooling (functional & non-functional);
  • Advanced knowledge with Genesys cloud & Contact Center Platforms as well as Bots;
  • Configuration and administration of core capabilities, data model, integrations, security, access control;
  • Deep knowledge of IVR Applications and Advanced Speech Recognition engines (ASRs), and hands-on development and deployment experience including monitoring, continuous testing, test validation;
Estimated Salary Range:

$150,000 - $200,000 per year, based on location and experience.

Benefits

The Prudential Ins Co of America offers a comprehensive benefits package, including medical, dental, vision, life insurance, disability insurance, paid time off, and leave of absences. We also offer retirement plans, including a 401(k) plan with company match and a company-funded pension plan.

About Us

The Prudential Ins Co of America is an equal opportunity employer committed to diversity and inclusion. We believe in creating a workplace where everyone can thrive and contribute their best work. If you're passionate about technology and customer experience, we encourage you to apply for this exciting opportunity.

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